AI receptionist

An AI receptionist for estate and letting agents that books the viewing

An enquiry that waits until the morning is an enquiry another agent may answer first. Propily's AI receptionist answers WhatsApp messages and phone calls as they come in, searches your available properties, asks your qualifying questions and puts the viewing in the diary, then hands the conversation to your team with everything written down.

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Answers on WhatsApp and the phone

Messages come in through WhatsApp Business and calls through the phone number connected to Propily. The receptionist replies in natural language, in the language the applicant uses, and can text a property link or a booking summary afterwards. Every conversation is saved to the lead, whether the AI or a person handled it.

WhatsApp messages and phone calls answered as they arrive
Replies in the language the applicant writes in
Property links and booking summaries sent by text

Qualifies the way your negotiators would

It asks what your team would ask, such as budget, location, bedrooms and move-in date, works out whether the enquiry is to buy or to rent, and records whether the person is happy to be contacted. The answers become a lead with a fit score, so the enquiries worth a call come first.

You choose which details it collects
Consent to contact recorded on the lead
A fit score from 0 to 100 on every new lead

Books viewings into the right diary

It finds free slots, books the viewing, and moves or cancels it when plans change. Diaries sync both ways with Google and Outlook calendars, and applicants get reminders before the viewing and a feedback request after it.

Finds free slots, then books, reschedules or cancels
Two-way sync with Google and Outlook calendars
Reminders, no-show follow-up and feedback requests

Hands over when a person should take it

When a question needs a person, or the applicant asks for one, the receptionist hands the conversation to your team with the whole thread attached, and your team replies from the Propily inbox. A thread handed to a person returns to the receptionist after 48 hours, so it is never left unanswered.

Hands over with the full conversation attached
Tenants' repair reports logged as maintenance tickets
Portal enquiries followed up on WhatsApp automatically

Part of the CRM, not a chatbot bolted on

The receptionist works on the same records as the rest of Propily, so the lead it creates, the viewing it books and the repair it logs are the ones your team works from. There is nothing to copy across, and the conversation is on the record when the applicant rings back.

Questions agencies ask

What is an AI receptionist for estate agents?

Software that answers an agency's enquiries for it: replying to messages and calls, answering questions about properties, qualifying the applicant and booking the viewing. Propily's receptionist does this on WhatsApp and the phone and records everything in the CRM.

Does it answer outside office hours?

Yes. It can answer whenever an enquiry comes in, including evenings and weekends, and books viewings into the free slots in your team's diaries. If you prefer, it can be set to answer only in business hours.

Can it hand a conversation to a person?

Yes. It hands over when a question needs a person or the applicant asks for one, with the full conversation attached, and your team replies from the Propily inbox.

Which channels does it cover?

WhatsApp and phone calls, and it can send a text with a property link or a booking summary. Enquiries from Rightmove, Zoopla and OnTheMarket become leads and are followed up on WhatsApp.

How is it set up?

With you, after a demo: your WhatsApp number, phone line and opening hours are connected, you choose what it asks, and you decide when it hands over to your team.